Intake Coordinator (Phoenix)

Intake Coordinator

We are seeking a bilingual, detail-oriented and client-focused Intake Coordinator to join our team. The Intake Coordinator will be the first point of contact for potential clients, gathering essential case details, assessing eligibility, and ensuring seamless communication between clients and attorneys. The ideal candidate will have excellent customer service skills, strong attention to detail, and a basic understanding of legal procedures.

Responsibilities

• Serve as the first point of contact for potential clients via phone, email, and in-person interactions
• Conduct initial case evaluations by gathering relevant details and assessing whether cases meet the firm's criteria
• Accurately record client information, case details, and supporting documents in the firm's case management system
• Coordinate consultations and follow-ups between clients and attorneys
• Maintain a basic understanding of legal procedures and terminology to properly handle inquiries
• Ensure that all client information is handled securely and in compliance with legal and ethical guidelines
• Track potential client inquiries, provide updates, and assist with case-related documentation as needed
• Required to be in an on-call weekend schedule