Senior Director, G&A Systems

Senior Director, G&A Systems

Join to apply for the Senior Director, G&A Systems role at Klaviyo

We value diverse backgrounds and experiences and welcome applicants who are close matches. If you're a close but not exact match with the description, we hope you'll still consider applying.

What You'll Do

Own the G&A Technology Vision and Roadmap : Define and own the multi-year technology strategy for all General & Administrative functions, ensuring tight alignment with the CFO, Chief People Officer, and General Counsel's strategic objectives and the company's financial plan. Own the enterprise application strategy, guiding platform decisions, process optimization, and automation at scale.

Lead a Team of Leaders : Coach and develop a high-performing organization, including managers, engineers, and architects. Set a high bar for strategic thinking, operational rigor, and proactive business partnership.

Master the application systems core : Provide strategic oversight for the entire financial and people systems landscape, including ERP (Netsuite), Procure-to-Pay (Coupa), revenue systems, and Treasury platforms. Ensure these systems are optimized for global scale and public company reporting demands.

Build a World-Class People & Legal Stack : Drive the forward-looking strategy for our People technology (Workday HCM, talent acquisition, total rewards) and Legal technology (contract lifecycle management, equity management) to create a best-in-class employee experience.

Champion SOX Compliance and Data Integrity : Own the design, implementation, and operation of IT General Controls (ITGCs) for SOX compliance. Partner with Internal Audit and external auditors to ensure our systems and processes are auditable and secure.

Drive key initiatives : Pursue efficiency and scalability by automating core business processes, including procure-to-pay, record-to-report, and hire-to-retire, freeing up our G&A teams to focus on higher-value work. Be an AI champion and change-agent within the organization to help our partners adopt best practices.

Manage the G&A Portfolio : Assume full ownership of the G&A systems portfolio, including strategic planning, budget management, resource allocation, and executive-level vendor management to maximize ROI.

Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

Required Qualifications

12+ years of progressive experience in enterprise systems or corporate IT, with proven success leading systems to support G&A functions in modern, fast-growing tech / SaaS companies.

A systems thinker who sees the big picture but also understands the operational and technical details to get there.

A trusted advisor and empathetic partner to the business functional leaders with the ability to translate business needs into systems solutions.

5+ years in a "leader of leaders" role, with a demonstrated ability to manage and develop other managers.

Extensive domain expertise in technology strategy for both Finance and HR within a global, public company.

Deep, practical experience with SOX IT General Controls (ITGCs) and a history of successful partnerships with internal and external audit teams.

Proven track record owning and delivering multiple large-scale system implementations (e.g., ERP, HCM) from business case through to adoption and value realization.

Experience experimenting with AI in work or personal projects, and a passion for learning fast. You are hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Preferred Qualifications

Deep architectural knowledge of Netsuite / Oracle ERP and Workday HCM.

Experience with modern Legal and Compliance technology platforms (e.g., Ironclad, OneTrust).

Experience leading technology integration and business process harmonization for M&A.

An MBA or other relevant advanced degree.

Salary and Compensation

Base Pay Range For US Locations : $208,000—$312,000 USD. In addition to base salary, compensation may include participation in the company's annual cash bonus plan, variable compensation, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in e-commerce and beyond. If you're ready to do the best work of your career, you'll be welcomed as your whole self from day one and supported with generous benefits.

AI and Data Privacy

AI fluency at Klaviyo includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion, sexual orientation, gender identity, age, disability, veteran status, marital status, criminal record, or any other characteristic protected by applicable law.

Important Notice

Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

Application Consent

By clicking "Submit Application" you consent to Klaviyo processing your personal data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your personal data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

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