NSC Desktop Support Lead

Job Title : NSC Desktop Support Lead

Client : NIH

Duration : Full Time

Responsibilities : -

• Senior technician to provide leadership at 6001 Executive Blvd for support staff assigned at that location.
• Provide leadership and guidance to a team of desktop support technicians, including assigning tasks, monitoring performance, and providing coaching and mentorship.
• Serve as a subject matter expert and provide advanced technical support and troubleshooting for complex desktop and end-user computing issues.
• Analyze recurring desktop support issues to identify root causes and implement solutions to prevent future incidents.
• Maintain accurate and up-to-date documentation of desktop support processes, procedures, and troubleshooting steps to facilitate knowledge sharing and improve efficiency.
• Subject Matter Expert in Windows and Mac enterprise computing in an active directory domain environment.
• Familiarity with conference room AV equipment and infrastructure.
• Familiarity with Linux and virtual machines.
• Familiarity with networking such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).
• Familiarity with VoIP, fax, Muti-function copiers, and other common IT peripherals.

Desired Qualifications : -