VP of Hospitality & Guest Experience | Creative Entertainment Brand | NYC

Job Description

Job Description

A groundbreaking live entertainment and hospitality company is redefining what guest experience means in the world of immersive venues. They are seeking a Vice President of Hospitality & Guest Experience to oversee the full guest journey at the flagship New York venue—across bars, lounges, the theater, and every customer touchpoint.This is a rare opportunity to launch a truly innovative hospitality program, own the full P&L, and build a proactive, empowered team culture. With global expansion on the horizon, this role offers the potential to grow into a leadership position spanning multiple cities and countries.

What You’ll Do

• Lead the Guest Journey : Own the entire experience from arrival to departure—across F&B, front-of-house, VIP, guest services, box office, and more.
• Build & Inspire Your Team : Recruit, train, and mentor a team of hospitality professionals and managers, setting new standards for proactive, thoughtful service.
• Set Standards of Excellence : Develop protocols inspired by the world’s best luxury hotels, ensuring every guest feels seen, valued, and delighted.
• Oversee Operations & P&L : Manage budgets, pricing, and forecasts for all revenue centers; collaborate with F&B and chef consultants on menu, programming, and execution.
• Collaborate Across Departments : Partner with marketing, PR, box office, events, and security; serve as the key point of contact for F&B and chef consultants.
• Drive Innovation : Introduce new ideas for entertainment, in-venue activations, and customer engagement.
• Champion Inclusivity & Safety : Foster an inclusive, safe, and positive workplace culture for both staff and guests.
• Be Onsite, Hands-On : Lead by example during performances and high-traffic times, addressing real-time needs on the floor.
• Prepare for Growth : Help establish systems and standards for global expansion.

What We’re Looking For

Compensation & Benefits