Flooring Operations Manager

Job Description

Job Description

Title : Flooring Operations Manager

Reports to : Vice President of Operations

Summary

The Flooring Operations Supervisor performs the necessary duties to ensure the successful order fulfillment and installation of the Flooring Division. This person is responsible for the overall management and administration of the division team including overall supervision, hiring, training, discipline and personnel development, sales and operations coordination, and order fulfillment management with overall emphasis on quality assurance, customer satisfaction, and team performance under budget. Skills needed for this position include supervising, organization, procedure writing, and training / development of personnel. Good oral and written communication skills and excellent organizational and analytical skills are required. This person will be responsible for handling projects from conception to completion : coordinating the order entry activities, overseeing estimating / design and delivery schedules, coordinating with customers, property managers to ensure a successful installation and complete customer satisfaction.

Primary Duties and Responsibilities :

Division Ownership

• Provide technical support to and receive project information from sales.
• Ensure total customer satisfaction for all installation projects.
• Maintain vehicles (as needed), equipment, and supplies including stock inventory.
• Lead team meetings and participate in status updates, accounting reviews, and training meetings.
• Provide weekly project status update to the Vice President of Operations.
• Work with the Vice President of Operations to develop the group's strategic vision.
• Maintain all company procedures, policies, dress code, and safety procedures
• Maintain courteous and responsive rapport with all team members, customers, contractors and vendors.
• Other duties as assigned by the Director of Operations.

Sales and Project Management Coordination

Order Fulfillment Management

Supervisory Responsibilities

Develop quarterly goals for each direct report

Education and / or Experience

Job Posted by ApplicantPro