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Food Service Retail Order Taker

Food Service Retail Order Taker

PraseksSealy, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Food Service Retail Team Player’s Mission

Take and prepare customer orders as well as expedite orders when assigned.

Essential Functions

  • Present a positive, professional image to every customer, whether in person or over the phone.
  • Greet every customer who walks up to the counter.
  • Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
  • Promote Prasek’s menu items and specials through suggestive selling.
  • Answer the phone within two (2) rings and follow Prasek’s phone procedures.
  • Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
  • Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager / Executive Chef or Team Leader / Supervisor on duty.
  • Know the menu so you are able to help customers with their order.
  • Assist any team member, including Kitchen staff, when needed.
  • Ensure the service counter is prepared to serve customers.

o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.

o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.

  • Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).
  • Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.
  • Follow all guidelines for storing and rotating products.
  • Properly use POS terminal to accurately enter customer orders.
  • Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.
  • Maintain food-handler’s certification.
  • Practice good personal hygiene and sanitation procedures.
  • Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).

    • o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.

  • Perform closing and cleaning procedures as indicated on the Opening / Closing Checklist.
  • Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.
  • Perform all job duties in a safe manner.
  • Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.
  • Operate equipment according to proper procedures and notify manager of needed equipment repairs.
  • Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.

    • Requirements : Essential Functions

  • Present a positive, professional image to every customer, whether in person or over the phone.
  • Greet every customer who walks up to the counter.
  • Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
  • Promote Prasek’s menu items and specials through suggestive selling.
  • Answer the phone within two (2) rings and follow Prasek’s phone procedures.
  • Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
  • Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager / Executive Chef or Team Leader / Supervisor on duty.
  • Know the menu so you are able to help customers with their order.
  • Assist any team member, including Kitchen staff, when needed.
  • Ensure the service counter is prepared to serve customers.

    • o Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.

    o Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.

  • Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).
  • Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.
  • Follow all guidelines for storing and rotating products.
  • Properly use POS terminal to accurately enter customer orders.
  • Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.
  • Maintain food-handler’s certification.
  • Practice good personal hygiene and sanitation procedures.
  • Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).

    • o Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.

  • Perform closing and cleaning procedures as indicated on the Opening / Closing Checklist.
  • Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.
  • Perform all job duties in a safe manner.
  • Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.
  • Operate equipment according to proper procedures and notify manager of needed equipment repairs.
  • Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.
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    Order Taker • Sealy, TX, US