Route Supervisor

Job Description

Job Description

Description : SUMMARY

Responsible for servicing assigned LQ (Large Quantity) and SQ (Small Quantity) accounts in the most professional way, ensuring that customers’ needs are met on a continual basis for various medical waste pickup and supply delivery. Provides the highest level of customer service possible at all times. May also transport waste from either a Curtis Bay location or customer location, to a transfer location or processing location.

The primary function of our route technicians is to deliver excellent service to customers while representing the company in a safe, professional, and courteous manner at all times. Additionally, this role ensures compliance with all DOT, state regulations, as well as all company safety and compliance policies regarding the operation of our vehicles.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following :

• Pick up and transport waste safely according to all federal, state, and local rules and regulations.
• Manages assigned routes, ensuring customers’ waste is picked up in a timely and accurate manner.
• Plans the daily schedule based on customers’ needs by reviewing daily paperwork, e.g., manifests, route sheets, etc., provided by the Manager / Supervisor or Route Coordinator / Dispatcher.
• May prepare and load trucks to service select accounts for the day, ensuring enough supplies are added.
• Pick up specified waste from each customer site scheduled for the day. Ensures that customers receive their packages and that waste is prepared in accordance with all federal, state, and local rules and regulations before transport.
• Provide the highest level of customer service to assigned accounts on a daily basis, communicating any issues to the Manager / Supervisor or the Route Coordinator / Dispatcher for resolution. This includes, but is not limited to, re-routes, adjustments in container sizes, training, etc.
• Ensures waste, supplies, and material handling equipment are secured prior to operating a vehicle on a public highway.
• Ensures that assigned paperwork is completely legible, neat, and accurate, and turned into the Manager / Supervisor and / or Route Coordinator / Dispatcher for processing. Ensures DOT Driver Log is completed, if applicable.
• Communicates with Curtis Bay Transportation Supervisors and / or Dispatchers regarding any change to route pickups, including address changes, customers not having waste ready for pickup, etc. Ensures that employee covering for specific route is aware of any situations outside the norm in order to provide the highest level of customer service. Reports any problems / issues with accounts to the Transportation Supervisor and / or the Dispatcher before the close of business each day.
• Performs a documented pre-trip and post-trip maintenance on the assigned truck prior to leaving or closing for the day. Reports any maintenance problems to the Manager / Supervisor and / or the Route Coordinator / Dispatcher for follow-up.
• Portrays a strong professional appearance and attitude at all times and in all situations.
• Performs other duties as assigned.

Requirements :

Education and Experience :

MINIMUM QUALIFICATIONS :

EEO STATEMENT

Curtis Bay Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.