Customer Service Supervisor

A company is looking for a Customer Service Supervisor.

Key Responsibilities

Lead, support, train, and mentor a team of customer service representatives

Monitor team performance and provide feedback to meet customer service targets

Assist in developing and implementing customer service procedures and policies

Required Qualifications

High school diploma or equivalent

2+ years of supervisory experience in a customer service call center

Proficiency in Microsoft Office

Ability to learn new software quickly and manage multiple computer screens