Patient Services Specialist
US FertilityMenlo Park, CA, US- Full-time
Enjoy what you do while contributing to a company that makes a difference in people's lives. Reproductive Science Center of the San Francisco Bay Area continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
We have an immediate opening for a full-time Patient Services Specialist to join our office at Menlo Park CA team and Float to the San Ramon office. The schedule is Monday - Friday 6 : 30a-3p, 2 to 3 weekends a month and 2-3 holidays per year. Pay range $25-$28.
How You'll Contribute :
We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Services Representative is responsible for :
Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
Schedule appointments
Address customer / patient issues and ensure effective short-term and long-term resolution.
Provide timely feedback to the practice regarding service failures or patient concerns.
Consult with patients regarding their benefits, coverage, and financial options.
Greet patients and visitors to the office and providing high level of customer service.
What You'll Bring :
Minimum 2 years of applicable work experience
High School diploma required.
Extensive knowledge of insurance / benefits, medical terminology, and medical billing
Experience working in an OB / GYN office is a plus.
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer :
- Competitive pay + bonus
- Comprehensive training
- Medical, dental, vision, and 401(k) matching.
- Generous paid time off and holidays
- Tuition assistance
- Ability to make an impact in the communities we serve.
At Reproductive Science Center of the San Francisco Area, we promote and develop individual strengths in order to help staff grow personally and professionally. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our practice and culture, please visit our website at www.rscbayarea.com
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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