Customer Experience Agent

A company is looking for a Customer Experience Agent.

Key Responsibilities :

Answer inbound calls promptly and professionally, aiming for one-call resolution

Support patients and healthcare providers with inquiries, benefit verification, and issue resolution

Document customer interactions accurately and provide feedback for service improvements

Required Qualifications :

High school diploma or equivalent

Minimum of 2 years' experience in a healthcare customer service role

Proficient in using customer service software and Microsoft programs

Ability to work in a fast-paced environment and handle stress effectively

Understanding of HUB patient journey and workflow is a plus