Technical Account Manager

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Technical Account Manager to join our ever-evolving Worldpay for Platforms team and help us unleash the potential of every business.

What you'll own as the Technical Account Manager

Worldpay is driving innovation within the Platforms division; we build and deliver innovative solutions to software companies (we call them "Partners"). Partners integrate our products into the software they build and sell to their merchants. We're growing quickly and have created a role that will augment the Operations experience we want for our Partners.

You will work with the account management and partner success teams to ensure our Partner integrations are technically sound, leveraging platform best practices and ultimately ensuring success of their payments business. This role will serve as the technical subject matter expert for assigned partners.

Technical liaison / owner for top partners

Works with account owner to share technical best practices with partners.

Working as a subject matter expert, facilitates technical training / API approaches.

Assigned relationships to largest / most strategic partners.

Ensures Partner receives best experience out of our technology.

Develops appropriateproduct solutions to meet client / prospect business requirements.

Participates inproduct releaseprocess.

Identifies and develops key account alliances and relationshipprograms.

Ensures the retention, growth, and customer satisfaction of accounts.

Participates in status meetings working through issue management and resolution.

Builds, authors, and configures application requirements.

Product definition gathers business requirements and translates to configuration development and scope.

Work with teams outside Operations (primarily Sales, Product, Revenue, Engineering) to ensure transitions between these teams and Operations are smooth and contribute to the partner experience.

Drive a continuous improvement mindset across the Operations teams, focused on changes that affect the partner experience directly.

Identify opportunities for automation, digitization, and documentation.

Provide a feedback loop to Product / Eng, Marketing, Sales, RMs

What you'll bring

3-5 years of experience in technical support or FinTech

Digitization experience

Successful leadership of high-value, high-impact, cross-functional projects

continuous improvement experience in a tech environment

Payment operations experience required.

Process documentation, evaluation, improvement.

Able to manage multiple concurrent projects.

SaaS experience required.

Success Measures

Impact of changes / improvements

Partner satisfaction improvement / CSAT

Adoption of improvements

Employee engagement

About the team

Our Customer Experience teams are the face and voice of Worldpay and bring our value Think Like a Customer to life every day. These Worldpayers hold us accountable for putting our best foot forward in every interaction with our customers.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It's simple : Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LI-MP1

#IND2025

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $57,200.00 - $93,200.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. The job duties outlined above may be directly, and negatively impacted by a criminal history, which could lead to the withdrawal of a conditional offer. However, all qualified candidates with arrests or convictions will still be considered.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.