Rehab Scheduler

Rehab Scheduler

Schedule : Day Shift. 40 hours weekly. 8 : 30am-5 : 00pm Monday-Friday.

About the Position :

This position is responsible for all scheduling functions related to rehab services : Evaluations, Progress Updates, and on-going treatments. The position will work closely with management and the clinical staff to optimize patient care and efficient operations.

Overview of Responsibilities :

• Answers incoming phone calls, schedules patient appointments, or transfers caller as appropriate according to established guidelines by department management.
• Schedules and / or documents phone encounters for open scheduling inquiries.
• Maintains all office appointment schedules by scheduling patients based on convenience of patient, urgency, POC, and time required (including assessment and ongoing treatment).
• Manages Epic waitlist functions and schedules POP list visits.
• Works assigned work queues in Epic.
• Works with management to edit ongoing treatment schedules to open new eval / treatment slots.
• Cancels and reschedules appointments.
• Audits / manages patient attendance procedures / processes and notifies management of noncompliance.
• Reschedules patients when needed for provider call-ins, emergencies, or approved provider time off.
• Completes order transcribing for outside referrals.
• Manages contract / agency therapist schedules.
• Schedules / reschedules patients for new therapists or departing therapists.
• Blocks therapists' schedules as needed per department policy.
• May cover Office Assistant duties as assigned at smaller clinic locations.
• May cover Rehab Tech duties as assigned at smaller clinic locations.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & Experience :