AVP, Physical Damage

Join Usaa

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty, and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Provides executive leadership and oversight for the development, operation, and handling of all aspects related to the Auto Physical Damage process. Responsible for member service, accuracy of indemnity, expense management, employee engagement, quality, operational risk, and compliance and delivering business results. Accountable for developing Auto Physical Damage strategies supporting enterprise objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance, and regulatory adherence. Works with Government and Industry Relations on matters that impact the membership and assist in shaping proposed or alternative language. Serves as a subject matter expert for Product / State Management as well as identify trends. Leads virtual and office-based leaders across multiple geographic locations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL.

What You Have

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive Physical Damage / Auto Claims related experience to include developing strategies, managing major initiatives, and successfully delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing, and / or developing high-performing teams. Comprehensive knowledge of automobile repair techniques, the principles of property and casualty insurance, coverage interpretations, adjustments procedures, and the law that governs contracts, torts, insurance, and the rules of civil procedure. Extensive knowledge and understanding of property and casualty products and services, risk and regulatory compliance, and regulations and their impact. Experience collaborating with key internal and external resources, business partners, and stakeholders (including federal / state agencies and Industry Associations), influencing decisions and managing teams to achieve strategic goals.

What Sets You Apart

Experience articulating a vision, aligning to strategic outcomes, and tactically leading teams through execution and completion. Technical Auto Physical Damage knowledge and expertise including an Advanced degree or industry certification such as MBA or CPCU. Strategic problem solver with proven ability to lead change effectively. Business analytics experience and / or experience working with data and analytics to measure and drive business results. Proven experience leading a high performing and diverse workforce in a distributed office or remote setting. Ability to deliver executive level reporting to senior leadership on auto physical damage and claims performance, financials, and strategic initiatives. US military experience through military service or a military spouse / domestic partner.

What We Offer

Compensation : The salary range for this position is : $169,880 - $305,780. USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Long Term Incentive Plan : Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty, and integrity. USAA attributes its long-standing success to its most valuable resource : our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond : the men and women of the U.S. military, their associates, and their families. In order to play a role on our team, you don't have to be connected to the military yourself you just need to share our passion for serving our more than 13 million members. USAA is an EEO / AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.