Customer Engagement Coordinator

Job Description

Job Description

We are seeking motivated Telephone Interviewers to join our market research team. In this role, you will conduct computer-based surveys by phone, asking respondents their opinions on a variety of topics and accurately recording their answers. This is a non-sales position—no telemarketing or selling is involved.

As a Telephone Interviewer, you will :

Place outbound calls using our VOIP telephone system.

Explain the purpose of the research study, answer basic questions, and address respondent concerns.

Read scripted questions clearly, verbatim, and in a professional manner.

Accurately record responses into the computer program.

Clarify vague or unclear responses to ensure accuracy.

Follow up when responses appear inconsistent to verify data quality.

Schedule participants and provide them with study details.

Conduct the majority of research virtually via Zoom or Teams.

You can expect to make 40–80 calls per day.

Topics We Research

Our studies cover a wide range of subjects, including :

Current events and politics

Healthcare

Customer and product satisfaction

Media and technology usage

And many other areas of public opinion

We are looking for articulate, outgoing, and detail-oriented individuals who thrive in a call center environment and enjoy engaging with people.

Qualifications :

Excellent reading, listening, and verbal communication skills.

Clear speech and a pleasant phone presence.

Strong computer skills and the ability to navigate multiple systems.

Dependable, professional, and highly organized.

Able to work both independently and as part of a team.

Comfortable verifying information and re-asking questions when needed.

This job is In-Person.

Pay Range : Hourly $19.00 to $20.50

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.