Patient Reach Marketer
ssur is a global leader that helps people live a life without limitations. Its business is focused on improving people's mobility through the delivery of innovative technologies, in the fields of Bracing & Supports, Prosthetics, and Compression Therapy. A trusted and extensively researched brand, ssur has a long-standing commitment to science and innovation.
ssur is seeking a highly motivated and empathetic Patient Reach Marketer to join our Chronic Solutions (Americas) marketing team. This new role will be crucial in fostering strong relationships with our patients and key external partners. You will be responsible for supporting regional Go-To-Market execution, with patients, advocacy groups, and external stakeholders. This individual in this role will develop and implement Direct to Patient (DTP) marketing plans.
The ideal candidate will possess excellent communication skills, a strong ability to organize and prioritize, be team-oriented, and have a genuine passion for making a positive impact on the lives of individuals with mobility challenges. This position reports to the Director of Marketing for Chronic Solutions (Americas).
Location : Orlando, Florida, United States of America / Southeastern US
Responsibilities
- Respond promptly and professionally to all consumer inquiries and leads generated through various channels.
- Qualify leads and provide accurate information about ssur products and solutions, guiding consumers to appropriate resources or sales channels.
- Maintain detailed records of all interactions in the CRM system.
- Collaborate closely with the sales and marketing teams to ensure a seamless consumer journey.
- Serve as the primary point of contact for relevant patient advocacy groups in the US market to build advocacy and stakeholder engagement supporting Go-to-Market initiatives.
- Develop and maintain strong, collaborative relationships with PAGs to understand their needs and identify differentiated partnerships.
- Coordinate ssur's participation in PAG events, initiatives, and educational programs.
- Lead the localization of global efforts, including executing the ssur Family tactics for Prosthetics Americas.
- Manage the ssur Ambassador program for Prosthetics Americas through identifying and vetting new members.
- Research and find new key influencers identify people and groups w / potential (ambassadors; product champions; influencers, etc.) to continue growing the ssur Family.
- Coordinate, document and conduct training for ambassadors and other influencers.
- Engage relationships with amputee community leaders on regional basis.
- Lead within ssur for working with Amputee Coalition, CAF / CAF grants and other end user organizations.
- Contribute to end user PR strategies, coordinate resources, and share outcomes reports.
- Developed and support more effective and efficient pathways for capturing amputee testimonials, video, and other collateral.
- Manage budgets with an eye to ROI, ensuring that expenses are aligned with regional goals.
- Assist the Americas Product Marketing Management team with market intelligence, lifecycle support, and cross-functional launch execution.
Qualifications
Bachelor's degree in Marketing, Communications, Healthcare Administration, or a related field.4-6+ years of experience in customer service, community relations, advocacy, or similar roles, preferably within the healthcare or medical device industry.B2C / B2B Marketing experience.Exceptional written and verbal communication skills with a proven ability to build rapport and trust.Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.Experience working with internal and external partners; advanced capabilities in teaming well with marketing creative and product marketing teams.Empathy and a genuine desire to support individuals facing mobility challenges.Ability to travel occasionally for events or meetings (approximately 10-20%).Preferred Qualifications
Experience working with patient advocacy groups or non-profit organizations.Familiarity with the orthopedic MedTech or prosthetics industry.Experience in social media community management.The US base salary range for this full-time position is $80,668 - $108,908 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Benefits we offer :
Referral BonusesPaid Sick and Vacation timeFlexible work environment to offer work / life balance401(k) plan with company matchMedical, dental, and vision insuranceWellness Program - Save up to 30% in your medical premiumsCompany Paid Life InsuranceAffordable Short- & Long-Term Disability InsuranceAffordable Accidental and Critical Illness Insurance10 Paid holidaysGive Back Program Paid time off to VolunteerTuition ReimbursementAnnual Performance ReviewsAnd Much Moressur is a leading global provider of prosthetics and bracing and supports solutions.