Medical Front Office - Patient Service Specialist
When patients enter our centers we want them to have an exceptional experience starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule :
- Center Location : 22533 Foothill Blvd, Hayward, CA 94541
- Type of Employment : Part Time
- Hours : Weekdays
- Compensation : $21.00 - $23.00 / hour based on experience
Responsibilities :
Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visitSchedule patient appointments in person or over the phoneRegular communication with parties including, but not limited to : attorney offices, insurance companies, translation companies, market operational leaders and business development teamCollect co-pays from patients, manage payer approvals and conduct insurance authorizations and verificationsProvide patients with pertinent information about their next appointment as they check outRespond to requests for information from patients, providers, and coworkersQualifications :
Minimum Qualifications :
High School Diploma or GED required1 Year of Front Desk ExperiencePreferred Qualifications :
Bilingual (English / Spanish Speaking)Insurance Verification ExperiencePhysical Requirements :
Ability to walk, stand, bend, and reach consistently throughout a work day / shiftAppropriate manual dexterity to enable typing (including 10-key) throughout a work day / shiftAbility to lift up to 25lbs, safely, from ground to waist using proper body mechanicsAbility to carry office supplies up to 10lbsVisual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written directionAbility to speak and hear sufficiently to understand and give directionsGo Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer / including Disabled / Veterans