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Full-Service Reviewer (QA Analyst)

Full-Service Reviewer (QA Analyst)

Bosun SolutionsJacksonville, FL, US
30+ days ago
Job type
  • Full-time
Job description

Full-Service Reviewer (QA Analyst)

On behalf of a leading national restoration company with over 300 franchise locations across North America, we are seeking a highly skilled and analytical Full-Service Reviewer to join their remote Claims Force team.

As a Full-Service Reviewer, you will be responsible for reviewing estimates across a broad range of restoration service types - including mitigation, reconstruction, contents, and more - ensuring accuracy, compliance, and alignment with carrier and company standards. This position is ideal for experienced reviewers or estimators ready to step into a critical quality control role.

Key Responsibilities Full-Service Reviewer

  • Conduct comprehensive estimate reviews for services including water mitigation, mold remediation, reconstruction, contents, board-up, abatement, biohazard, and fire damage.
  • Evaluate estimate documentation in Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and related systems.
  • Ensure compliance with carrier requirements, internal standards, and industry best practices.
  • Provide professional and constructive feedback to franchise teams to improve estimating consistency and accuracy.
  • Communicate with both franchise locations and carrier representatives through various digital platforms.
  • Monitor trends and performance indicators to help identify training opportunities or process improvements.
  • Support surge needs during catastrophe events or times of increased volume.

Competencies Knowledge, Skills & Abilities

  • Advanced knowledge of Xactimate and insurance estimating software (XactAnalysis, Claims Connect, etc.)
  • Proven ability to handle complex estimate reviews across multiple service lines
  • Detail-oriented and analytical mindset
  • Excellent written and verbal communication skills
  • Confident in providing direct feedback and coaching to field teams
  • Strong organizational and time management skills
  • Comfortable with technology tools including Microsoft Outlook, Teams, SharePoint, Excel, and OneDrive
  • Demonstrated ability to adapt to evolving standards and priorities

    • Required Qualifications

  • High School Diploma or GED
  • Three or more years of experience in restoration estimating or estimate review (mitigation, reconstruction, and contents experience required)
  • Bachelor's degree or equivalent experience preferred
  • Ability to pass a background check and maintain confidentiality

    • Job Details

  • Schedule : MondayFriday | Start time between 7 : 00 AM 9 : 00 AM Eastern
  • Benefits : Internet reimbursement, PTO, sick days, medical, dental, vision

    • Why Join as a Full-Service Reviewer?

    You'll join a strong, collaborative remote team that values detail, growth, and professionalism. This is not a contract or temporary role - it's a full-time position with long-term growth potential and the opportunity to play a pivotal role in quality assurance for a trusted industry leader. Whether you've worked as a mitigation estimator, reconstruction PM, or contents specialist, your deep expertise will be fully utilized here.

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