Customer Service Representative

Job Description

Job Description

BCForward is looking for Customer Service Representative in Portland, OR 97227

Position Title : Customer Service Representative

Location : Portland, OR 97227

Duration : 03+ months of contract ( Contract-to-Hire)

Pay Rate : $20.50 / hr. on W2

Shift : 2nd Shift | 2 : 00 PM – 10 : 30 PM (Full-Time)

Position Summary

The Customer Service Representative will play a key role in supporting the hospital lab by answering internal calls from various departments regarding lab tests, orders, and results. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment.

Key Responsibilities

• Handle inbound calls regarding testing, orders, and results from hospital departments.
• Provide accurate information in response to inquiries about services.
• Document and track all customer interactions in the system.
• Resolve customer service or billing complaints via refunds, adjustments, or service follow-up.
• Refer unresolved issues to appropriate departments for further resolution.
• Maintain clear and organized records of calls and issues handled.

Required Skills

Preferred Qualifications

Education Requirements

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.