Hotel Guest Service Representative

Job Description

Job Description

Now hiring a Guest Service Representative at the Moxy Madison Downtown .

Join our team, a 2025 USA Today Top Workplace Winner!

Starting at $16.00 / hour, experienced candidates may qualify for a higher wage

Flexible availability required on Monday to Friday, Weekends, and Holidays

Open to morning and evening shifts

Why Youll Love Working Here

The Hotel Guest Service Representative position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide, A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

Job Summary :

Were on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. Youll be the first face our guests seeand the one theyll remember. Whether youre welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, youll be at the heart of the Moxy experience.

What Youll Do :

• Welcome and check-in guests at the bar with style and personality
• Provide exceptional guest service with a friendly, can-do attitude
• Assist with reservations, room assignments, and guest inquiries
• Promote hotel features, local attractions, and food & beverage offerings
• Handle guest issues efficiently and with a positive approach
• Support other departments as neededthis is a team sport!
• Option to cross-train as a bartender (Yes, you read that right!)

Who You Are :

Why Join Us :

Ready to join the party and bring the Moxy spirit to life? Apply now and show us what youve got!

What Will You Get At NCG Hospitality?

The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation busines and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Team Member Perks

Health & Wellness Benefits

Financial Support

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.