Member Services Representative Part Time

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential duties and responsibilities include :

• Greeting members, prospective members and guests, providing exceptional customer service.
• Handling all front desk related activities including :
• Answering phones in a friendly manner and assisting callers with a variety of questions.
• Checking members into the system.
• New member sign-up.
• Taking prospective members on tours.
• Facilitating needed updates to member's accounts.
• Responding to member questions and concerns in a timely and professional manner and elevating to Assistant Manager or Manager as needed.
• Assisting in maintaining the neatness and cleanliness of the club.

Qualifications / requirements include :

Physical demands include :

Compensation : $12.50 - $13.00 per hour