Datacenter Hands and Feet Technician

Job Description :

• Update DC Sheet / Inventory.
• Update DC Portal.
• Server OS installation.
• Server Configuration.
• Update Firmware, BIOS and drivers etc.
• Vendor coordination for hardware issue.
• Share Logs with Vendor for hardware issue.
• Vendor Escorting in DC.
• Parts received and return.
• Server Mounting.
• Server Movement.
• Rack Movement.
• Prepare Gatepass for Device Movement.
• Escorting Vendor in MUX Room.
• Coordination with Network Team.
• Network Connectivity.
• Coordination with Teams (VM, Storage, Backup & Unix).
• Maintain DC Store (Server Part Only).
• Coordinate with Custom for Material inspection.
• Coordinate with Logistics Team.
• PO and Invoice status check.
• Maintain Authorization Sheet (DC, MUX & Fire Proof Safe).
• MUX room cleanup.
• DC cleanup.
• Check and maintain Power and Cooling in DC.
• Labeling on Racks and Devices.
• Client servers issues.
• provide Recording Backup as per admin request.
• Tape Movement to Fire Proof Safe.
• TS Installation.
• TS Configuration.
• PDU Installation.
• Reports.
• Remedy and Tasks.
• Mail update (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes.
• Collate audit findings, analyse the same and prepare reports on the findings.
• Support to the LoB HR to come up with an action plan based on the audit finding.
• Follow up with the LoB HR for execution of action plans to ensure closure of non-compliance.
• Prepare reports periodically for the CoE review with the Senior Management.
• Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics.
• Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required.
• Compile data and prepare monthly / quarterly update reports as per the requirements of LoBs and CoE.
• Share reports with the supervisor for review and circulation to relevant stakeholders.
• Provide inputs (if any) on improving the current reports.
• Study the HR plan and understand requirements from the CoE.
• Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with the supervisor for review.
• Provide recommendations to the supervisor on the design / change of HR processes basis their implications in Client context, best practices through competitor analysis and research material available.
• Pilot and test the new process; Prepare training material, support socialization of the same across Business Units.
• Coordinate with the LoB HR and Business leaders to enable rollout of the new processes.
• Follow up with the Process and Policies Team to ensure the right automation and policy document updation due to changed processes.
• Respond to customer queries as and when required, and escalate to a supervisor when required.