Program Supervisor

Job Description

Job Description

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

Angeline’s Day Center is a 24 / 7 Emergency Shelter. The center provides safe, supportive shelter for homeless women, serving over 100 women daily. The center emphasis a compassionate, community focus approach, fostering an environment where clients can rebuild their lives with dignity, independence and hope. As the Program Supervisor, you will provide onsite leadership in the absence of the program manager during assigned shifts, including staff oversight, workflow direction and immediate corrective guidance and mediation, in alignment with the YWCA policies. This position will also be on call to fill in for staff shifts and to ensure documentation accuracy and service quality.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work requires job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

Expectations of your role :

• Serves as the program contact in the absence of the Program Manager, for facilities repairs, welcoming new volunteers and assisting in coordination of services in case of emergencies
• Establish and maintain staff schedules and serve as on call back up to cover staff absences
• Guide staff daily duties, coordinates rotation of assigned tasks, scheduled breaks and provide direct service
• Assist in hiring and training new staff.
• Serve as On-Call Supervisor contact during evening and weekends on a rotating basis with Program Manager (answering shelter questions after hours)
• Responsible for Monthly Schedule including finding replacements to cover shifts
• Compile report for Bus Ticket Logs Monthly
• Address staff concerns when necessary and ensure that all staff responsibilities are performed in accordance with the policies and procedures.
• Prepare a written summary of the day, staff attendance, repairs, general flow of services (Bars, Medical, Emergencies)
• Greet and guide onsite volunteers for kitchen and shelter, work alongside volunteers where applicable. Assure that volunteers are treated with respect and dignity. Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
• Meets with staff to address concerns when necessary
• Prepares a written summary of the day, staff attendance, repairs, general flow of services, bars, medical emergencies
• Meets with the Program Manager to resolve concerns related to client, staff, Angeline’s policies and procedures, safety, and maintenance in addition this position is a member of the leadership team which consists of the Director, Kitchen Manager and Program Manager to make decisions on programmatic issues
• Performs assigned duties during emergency or disaster situations

Must have's to be successful :

Preferred Qualifications :

Hours, Rate, and Benefits

Physical Requirements

#LI-Onsite

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

For more information

Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.