Senior Service Desk Analyst

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, a global law firm, is seeking a talented Senior Service Desk Analyst to join their team in Del Mar, CA!

Responsibilities :

• Provide excellent customer service and timely resolution to end-user technology issues.
• Foster effective communication with end-users, peers, vendors, and management.
• Adhere to best practices when deploying and upgrading hardware.
• Identify and troubleshoot problems with equipment, working with vendors or other IT personnel.
• Follow Asset Management Procedures and update database in real-time.
• Create and manage service tickets to track technology issues.
• Take ownership of tickets escalated from the help desk.
• Provide meeting support - video conferences, webinars, and presentations.
• Maintain office security and distribution groups within Active Directory.
• Adhere to Information Security policies and procedures.
• Contribute to IT projects and initiatives as required.

Qualifications :

Benefits :