Account Manager (Sales and Related)

Pay : $30 - $35 / hr DOE

Schedule : 8AM - 5PM

Full Time, Temp to Hire!

Great Benefits While Working With PrideStaff!

Account Manager - Industrial Components Specialist

About Us : We are a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category 'C' components principally to major global assembly industries. We proudly serve approximately 5,000 customers across 75 countries, providing essential components to major global assembly industries including Light Vehicle, Heavy Vehicle, Health & Home, Energy, Tech and Infrastructure (ET&I), General Industrial, and Distributors. We are dedicated to delivering precision, reliability, and exceptional customer service.

Are you a seasoned Account Manager with a proven track record in the industrial components sector, particularly with fasteners, small parts, or smart infrastructure components? Do you excel at building strong client relationships and optimizing supply chain solutions?

We are seeking a highly motivated and detail-oriented Account Manager to manage and service our existing customer base. In this critical role, you will be the primary point of contact for assigned accounts, driving customer satisfaction through proactive management of quoting, purchasing, and inventory. You will play a pivotal role in ensuring our products and services consistently meet client requirements and contribute directly to our sales targets.

Typical Accountabilities :

Client Relationship Management :

Develop and nurture robust, long-term relationships with existing key clients.

Serve as the primary point of contact, ensuring a deep understanding of client operations and needs.

Conduct regular client meetings to review performance, discuss upcoming projects, and assess satisfaction.

Sales and Revenue Growth :

Identify and pursue opportunities to upsell and cross-sell our full range of fastener products and services.

Develop and maintain accurate material requirement plans based on customer production schedules and forecasts.

Ensure production schedules align seamlessly with customer demand and delivery commitments.

Procurement & Inventory Coordination :

Collaborate closely with our internal Purchasing team to place timely orders for materials.

Monitor production progress and proactively adjust schedules to meet client targets.

Implement strategies to optimize inventory levels, minimizing waste and ensuring product availability.

Identify and resolve any discrepancies in inventory records promptly and effectively.

Market and Product Knowledge :

Stay comprehensively informed about industrial fastener and component industry trends, market conditions, and competitor activities.

Maintain an in-depth knowledge of our diverse product portfolio and service offerings.

Problem Solving and Support :

Address and resolve all client issues and complaints promptly, professionally, and effectively.

Coordinate efficiently with internal teams (e.g., Engineering, Logistics, Quality) to ensure timely product delivery and high-quality service.

Data Analysis, Reporting, and Documentation :

Analyze sales, inventory, and demand data to identify trends, potential issues, and opportunities for process improvement.

Generate and update performance reports for management on planning and inventory effectiveness.

Skills & Experience :

Essential :

3-5 years of demonstrated experience in customer service and client relationship management.

3-5 years of hands-on experience in Inventory Management, with a focus on optimization.

Proficiency in Microsoft Office Suite, especially Excel.

Exceptional communication (written and verbal), negotiation, and interpersonal skills.

Strong analytical and problem-solving abilities, with a proactive approach to issue resolution.

Ability to work both independently and collaboratively as a vital part of a team.

High attention to detail and accuracy in all tasks.

A strong customer-focused approach with an unwavering commitment to customer satisfaction.

Ability to adapt quickly to changing priorities and demands in a fast-paced environment.

Highly Desirable

3-5 years of direct industrial distribution experience, specifically with fasteners, small mechanical components, or smart infrastructure components.

Proficiency with D365 or similar ERP / CRM systems.

Proven track record of achieving targets and effectively managing complex client accounts.

Education and Qualifications :

High School Diploma or equivalent is essential.

A Bachelor’s Degree in Business, Marketing, Supply Chain Management, Industrial Distribution, or a related industrial field is highly preferred.