Entry Level Customer Service Assistant

Job Title: Entry Level Customer Service Assistant

Company: StyleSignPlan

Location: Kansas City, MO

Salary: $43,000 - $51,000 per year

Job Description:

StyleSignPlan is looking for an Entry Level Customer Service Assistant to join our team in Kansas City, MO. This position will be the front line of our customer service department, helping customers resolve issues, answer inquiries, and provide outstanding service. This is an excellent opportunity for individuals who are passionate about helping others and looking to grow within a dynamic company.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with product information, troubleshooting, and order issues.
• Handle and resolve customer complaints with a focus on satisfaction and retention.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Provide feedback to management on recurring issues and opportunities for process improvement.
• Stay up-to-date with product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic proficiency in Microsoft Office and customer service software.
• A positive attitude with a problem-solving mindset.
• Previous experience in a customer service role is beneficial but not required.

Benefits:

• Competitive salary between $43,000 - $51,000 per year.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for career growth and professional development.
• Training and mentorship programs to help you excel in your role.

Application Process:

To apply, please submit your resume and a cover letter explaining why you are interested in this position. While not mandatory, candidates are encouraged to include a short video introducing themselves and explaining why they would be a great fit for the role. This can provide additional visibility in the selection process.

Take the next step in your career with StyleSignPlan!

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