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Product Experience Coach

Product Experience Coach

Eliassen GroupFort Worth, TX, US
9 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

  • Hybrid Onsite | 3 days onsite in Dallas, TX

We are seeking a Product Experience Coach to help our product and UX teams elevate customer-centric practices, improve user experience outcomes, and build stronger discovery-to-delivery connections. This role is focused on coaching, enabling, and guiding product members and UX teams in embedding user insights into their decision-making process to deliver measurable improvements in customer experience.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Pay Rate : $110 - $120 W2

Responsibilities :

  • Assess Product Pain Points : Analyze current product challenges tied to user experience, usability, and adoption.
  • Coach on Discovery Practices : Guide product teams in conducting effective product discovery sessions to uncover unmet or underserved customer needs.
  • Facilitate Customer Journey Understanding : Enable product managers and UX engineers to create and leverage journey maps, experience maps, and service blueprints.
  • Embed Research in Delivery : Teach teams to interpret, synthesize, and apply user research and data insights into product decisions and backlog prioritization.
  • Shape Backlog for Experience Outcomes : Partner with product leaders to translate research findings into actionable backlog items that directly improve user experience.
  • Measure and Monitor UX : Define and implement metrics, benchmarks, and feedback loops to measure user experience and track improvements over time.
  • Coach for Sustainability : Build capability within product and UX teams so they can independently sustain user-centered practices.

    • Experience Requirements :

  • Proven experience in product management, UX research, or design coaching.
  • Strong knowledge of product discovery techniques, customer journey mapping, and experience mapping.
  • Familiarity with agile delivery frameworks and how UX integrates into product backlogs.
  • Ability to translate research findings into business outcomes.
  • Strong facilitation, coaching, and communication skills with cross-functional teams.
  • Experience measuring UX effectiveness with qualitative and quantitative data.

    • Desired Skills

  • Expertise in human-centered design and design thinking practices.
  • Comfortable coaching senior stakeholders as well as hands-on practitioners.
  • Experience with tools such as Figma, Miro, UserTesting, Qualtrics, or similar.
  • Strong analytical skills with ability to link customer experience improvements to ROI.

    • Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

    W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits : medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state / locality.

    Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

    About Eliassen Group :

    Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

    Eliassen Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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