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Patient Relations Asst/Bilingual/UKHC
Patient Relations Asst/Bilingual/UKHCKentucky Staffing • Lexington, KY, US
Patient Relations Asst / Bilingual / UKHC

Patient Relations Asst / Bilingual / UKHC

Kentucky Staffing • Lexington, KY, US
2 days ago
Job type
  • Full-time
Job description

Patient Relations Assistant / Bilingual - DMD Student Clinic

The DMD Student Clinic is searching for a candidate to help with patient scheduling, registration, and check-out for Spanish-speaking patients. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to : greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities :

  • Language proficiency in Spanish

Does this position have supervisory responsibilities? No

Preferred Education / Experience : Previous experience in customer service, healthcare, and / or administrative / clerical roles.

Deadline to Apply : 10 / 26 / 2025

Our University Community : We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and / or drug screen.

Posting Specific Questions :

  • Are you able to provide a certificate / diploma to show Spanish language proficiency, proven by a high school or college diploma from a Spanish-speaking country or a third-party proficiency evaluation or test?
  • Please choose the answer that best describes your paid employment experience working with patient registration, checking patients in or checking out.
  • How many providers have you worked for at one time in a dental / medical officer?
  • Please indicate your years of experience working in a medical office or clinic setting.
  • How many years of paid work experience do you have in a customer service position?
  • Please describe a time when you had an angry, frustrated patient and how you approached and resolved the patient's issue. (Open Ended Question)
  • Applicant Documents :

  • Required Documents : Resume
  • Optional Documents : Cover Letter
  • Equal employment opportunity, including veterans and individuals with disabilities

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