Field Service Technician I - MSP

Overview

Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets : aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

This position requires daily travel to locations in and around the Minneapolis - St. Paul area, including the airport.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product / equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings
• Possesses basic technical knowledge on the company's Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written
• Establishes and maintains a close relationship with senior level FSE's and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications

Education / Training : Associate's Degree / Related Trade Certification (electrical, electronic, mechanical); Military Training (electrical, mechanical, electronics). Equivalence based on 1-3 years of related work experience. Computer literacy; competency in MS Office Suite and aptitude for learning specialized software programs.

Experience : Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge / Skills : Excellent communication, strong customer focus and teamwork. Must be responsive to all customer issues and willing & able to travel at short notice.

Supervises : While supervision is not a primary responsibility, there may be instances where supervision of others on a project basis is required.

Background : This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

Physical / Mental Requirements

Work Environment

The work environment is typically where the customer is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. This position may require SSI access and vetting via the TSA, and may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, you confirm that you understand the Company may require drug testing prior to employment and during employment, as permitted by law.

Additional Information

We offer opportunities for career growth across the business, with inclusive environments and a focus on safety and wellbeing. Benefits are available to suit individual needs.

HIRING SALARY RANGE : $42,000.00 - $98,000.00 per year. Salary to be determined by education, experience, knowledge, skills, and abilities, and alignment with internal and market data. This role includes a competitive benefits package. For details, please visit the rewards and benefits information on the main careers page at Smiths Detection.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, disability, or protected veteran status. For an Equal Employment Opportunity poster or policy, please email hr-1@smiths-detection.com.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, race, religion, sex, national origin, economic status, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics. At no time during the hiring process will Smiths Group or recruitment partners request payment to participate; apply directly through the careers page.

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