General Manager

Hotel Manager

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon.

Lead, supervise, and direct the operations and financial activities of the hotel. Safeguard the asset. Help create and implement the culture of HEI Hotels and Resorts on the property level for the associates and guests.

Essential Duties and Responsibilities

• Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel.
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
• Aid Human Resources with associate issues following HEI Hotel and Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and / or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team.
• Participate in community affairs and maintain positive public image for the property and HEI Hotels and Resorts.
• Meet with potential and current clients to promote hotel.
• Active involvement in the Sales and Revenue Management function including but not limited to : following HEI Key Meeting SOPs (RevMax, Hot Prospects, Sales Strategy Meeting), involvement in Group site inspections and group closing process, review results from ESS / MPSI Measurement Tool.
• Guide other members of the Executive Committee, Management, and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Compensation

Salary Range : $220,000.00 - $240,000.00 Annually Tipped / Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.