Guest Relations Associate

Description

OVERVIEW:

The Guest Relations Associate is responsible for providing exceptional customer service experiences. The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Modesto Red Shield.

DUTIES AND RESPONSIBILITIES:

• Greet guests as they enter the building and ensure they feel welcome and have a positive experience

• Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees

• Answer phone calls, direct calls and take messages to email to staff immediately.

• Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.

• Handle and resolve guests’ complaints and disputes by obtaining and evaluating all relevant data

• Provide security to ensure the Red Shield is safe and secure by ensuring authorized entry by checking in and out all guests and using lock in system with buzzard to allow individuals into the facility.

• Report any suspicious or inappropriate activity to management

• Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies.

• Maintain cleanliness of facility/work area and conduct all mandatory safety checks

• Ensure that notices and changes for events, programs, and activities are posted in advance

• Responsible for all opening duties

• Assist Red Shield Center with accurate and detailed work order and incident reports.

• Accept mail and packages for Red Shield Center/Staff and ensure it gets to the main office.

• Create and maintain up to date flyers, programs and applications.

• Data entry into Red Shield kiosk system through back end

• Work with administrative staff and front desk attendant for processing paperwork appropriately

• Perform other duties as assigned

• Other related duties as required

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent (required)

SKILLS AND ABILITIES:

• Excellent customer service skills

• Computer literate with proficient typing skills

• Able to perform job functions with a proactive mindset, good organization, attention to detail, fine judgment,

• Bilingual in Spanish

• Experience with a Point of Sales (POS) system and membership recruitment (preferred)

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Qualifications

Education

Required

• High School or Equivalent or better

Experience

Preferred

• Able to perform job functions with a proactive mindset, good organization, attention to detail, fine judgment,

• Bilingual in Spanish (Preferred)

• Computer literate with proficient typing skills

• Experience with a Point of Sales (POS) system and membership recruitment (Preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.