Technical Support Engineer - Platform TechnologiesIDR Healthcare • Santa Clara, CA, United States

Technical Support Engineer - Platform Technologies

IDR Healthcare • Santa Clara, CA, United States

16 hours ago

Job type

Full-time

Job description

IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in Santa Clara, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction.

Position Overview for the Technical Support Engineer - Platform Technologies :

Manage and resolve challenging issues related to the ServiceNow platform
Act as the first point of escalation within the technical support team
Mentor junior team members across various technologies
Develop a deep understanding of the ServiceNow platform and related systems
Engage in customer-facing interactions requiring strong interpersonal skills

Requirements for the Technical Support Engineer - Platform Technologies :

Demonstrated ability to troubleshoot difficult technical issues

Working knowledge of components in a web applications stack

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in one (or more) scripting languages : JavaScript, Python, Perl, Unix Shell, Windows Shell

Experience with relational databases (e.g. MySQL, Oracle)

What's in it for you?

Competitive compensation package

Full Benefits; Medical, Vision, Dental, and more!

Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets

Employee Stock Ownership Program

Dedicated Engagement Manager who is committed to you and your success.

Medical, Dental, Vision, and Life Insurance

ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid

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Technical Support Engineer • Santa Clara, CA, United States

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