Job Description
Job Description
Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in Seattle WA , to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.
What Motivates Us
There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.
When You Join the Team
- You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
- You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.
About Visit.org :
Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.
Responsibilities :
Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfactionTrack account health by monitoring engagement, surfacing risks, and flagging opportunities for expansionContribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal developmentPlan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder managementEnsure successful day-of execution : collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities / security, and ensuring seamless flow for participants.Maintain planning trackers and calendars to keep internal and external teams alignedTrack and report key program metrics : # of events, volunteer participation, cost per head, satisfaction scores, and social impactMaintain internal documentation including SOPs, best practices, and planning templatesHelp identify trends and make recommendations to improve the scale, efficiency, and impact of future eventsThe ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.Requirements
2+ years of experience in customer success, account management support, or operationsExperience using Salesforce to improve efficiency across operationsComfortable and confident in client-facing communicationsStrong attention to detail and superior organizational skillsAbility to multitask and prioritize to manage multiple projects on tight timelinesLocated within the Seattle, WA areaExperience working in a fast-paced startup environmentPassion for our mission and the desire to make an impact in the world through technologyBenefits
How we care
Health, Dental, VisionUnlimited PTO + Holiday + Birthday off!Unlimited Social Impact Time Off (SITO)!Competitive salaryMission-aligned company events / volunteeringInclusive, exciting start-up cultureAccelerated career & personal growthCulture Club and more!Salary range is $65,000 to $80,000 DOE; however, base pay may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off may be provided as part of the compensation package.