Manager, Care Management

Job Description

Job Description

Manager, Care Management

Who we are :

Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers - one of the largest new markets in healthcare. We enable providers to deliver truly continuous, comprehensive care by helping them establish care management programs for patients with chronic and behavioral health conditions. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and have set a goal to reach one million patients by the end of 2025. Are you ready to have a huge impact on thousands of patients' lives? Apply now to get started!

Who you are :

You are an innovative leader, who has a proven track record of leading teams that deliver high quality, best in class, patient-centric care. You are a strategic and operational thinker with strong active listening and critical thinking skills that enable you to understand and respond with exactly what employees, patients and providers need. You are an incredible communicator, collaborator, and a person who thrives on delivering employee, patient and provider value. You know exactly what it takes to deliver our solutions. You are passionate about delivering patient centric care and you like your work to make a difference. You thrive in a dynamic, fast-paced, team-oriented and remote environment.

The ideal candidate demonstrates the following core competencies :

• Developing Others . Share knowledge, skills or expertise with others in order to develop them into stronger performers and leaders.
• Strategic Thinking. Driven to envision a better future; takes any role and makes it better. Motivated to leave things better than they were.
• Driving Change. A change agent. Ability to bring about strategic change to meet the goals of the organization.
• Business Acumen. Knows how different businesses make money; is knowledgeable in current and possible future policies, practices, and technology; is aware of how a variety of strategies and tactics work in the marketplace.
• Driving Execution. Follows through on commitments and obligations, leading others to achieve expected results every time, on time.
• Inclusivity. Generate collaborative solutions through placing high value on diverse backgrounds and perspectives.
• Proactive and Clear Communication. Inform and influence others in a clear, concise and timely manner.
• Agility. Able to manage and switch priorities effectively.
• Emotional Intelligence. The capacity to recognize your own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others.
• Accountability. Demonstrates ownership, commitment and follow through in achieving results.

The Role : In a Nutshell

Reporting directly to the Director, Clinical Operations, the MCM is responsible for driving attainment of TimeDoc's patients service goals through the direction and oversight of the Team Leads and Care Coordinators. Key to this role is being able to articulate the "why" and inspire Team leads and Care Coordinators to see what's possible. As a trusted advisor and coach, you are the success leader and provide our Team Leads and Care Coordinators with a successful roadmap.

Responsibilities : Manage Care Team.

Architect Meaningful Patient Interactions.

Drive process improvement and change management.

Requirements :

We offer :

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.