Insurance Service Representative - Rochester, MN

Overview

Insurance Service Representative – Rochester, MN

Base pay range : $22.96 / hr - $25.46 / hr. This is a full-time, exempt / non-exempt hourly position. The role is located in-office at the Coon Rapids branch with standard Monday–Friday hours.

Responsibilities

• Provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
• Perform retention calls, process applications, renewals, amendments, resolve customer problems, and promote membership and financial products (credit cards).
• Provide price quotes on all insurance products, considering underwriting rules and applicable discounts to complete the sale.
• Take insurance payments (initial, installment, lapse, or reinstatement) and respond to inquiries regarding insurance availability, coverage, and product features.
• Refer to an agent when appropriate and promote cross-sales within changes to existing policies.
• Process policies, endorsements, status and coverage changes in accordance with state rules and corporate policies.
• Assist management and agents as applicable and support customer service objectives.
• Conduct outbound promotional and retention calls per management request and promote Auto Club Group products and services.
• Participate in a team environment to enhance customer satisfaction and service quality.
• Receive and resolve member / customer complaints and assist with complaint resolution as needed.
• Engage in office events to generate insurance revenue, raise product awareness, and support local community activities.
• Maintain and service insurance policies; respond to inquiries regarding eligibility, coverage, and billing; prepare proposals and changes; process renewals and delinquent renewals as needed.
• Verify new business applications and refer relevant members to other lines of business when appropriate.
• Update member information and maintain filing systems; provide general agency support.

Qualifications

Required Qualifications :

Education

Work Experience

Knowledge and Skills

Work Environment

Schedule : Monday – Friday, 8 : 30 AM – 5 : 30 PM. 40 hours per week. In-office, on-site at an ACG branch facility in Rochester / Coon Rapids.

About Us

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is part of the national AAA federation and is the second largest AAA club in North America. ACG emphasizes inclusion and diverse backgrounds, experiences, and viewpoints, and strives to provide quality service to members.

We offer a comprehensive benefits package including medical, dental and vision; 401k match up to 6%; paid parental leave and adoption assistance; PTO and holidays; tuition reimbursement; professional development; complimentary AAA membership; and various discounts and programs.

Important Note : ACG's compensation philosophy is market-competitive and may include geographic pay differentials. Salary is determined at offer based on multiple factors. Regular attendance is essential. A background and drug screen may be required.

Legal and Compliance

ACG is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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