Principal Associate, Process Management, Global Workplace Services

Principal Associate, Process Management, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simplebring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the communitywe're a well-oiled machine! That's why our team is looking to add a Principal Process Associate. As a Principal Associate, Process Management, you will ensure GWS is enabling fiscal responsibility and accountability while ensuring an extraordinary associate experience. You will support GWS in "well managed" processes, as you partner with a diverse team from GWS, Finance, and Third Parties.

The Ideal Candidate Should :

• Demonstrate strong written and verbal communication skills that are concise, grounded, and inspire confidence
• Look for opportunities to help others succeed, recognize their contributions, and support a values-based culture and a highly-effective team
• Be able to navigate the organization and address concerns with fact-based options
• Help build customer solutions and appropriately challenge business decisions
• Manage through ambiguity and escalate effectively
• Deliver results while prioritizing critical business work and keeping management appropriately informed

Key Responsibilities

Budget / Finance Oversight :

Audits & Escalations :

Key Performance Indices (KPI) Governance :

Service Change Request (SCR) Management :

Vendor Interaction / Coordination :

Partner Governance Support :

Basic Qualifications

Preferred Qualifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA : $93,400 - $106,600 for Principal Process Manager

McLean, VA : $102,700 - $117,200 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.