Information Technology Support Technician

Job Title : IT Support Specialist (Level 2)

Location : Onsite – St. Louis, MO (Corporate Office)

Employment Type : Contract-to-Hire

Pay Rate : $26.00 / hour while on contract

Benefits : Healthcare available during contract period

Overview

We’re seeking a hands-on IT Support Specialist (Level 2) to join our St. Louis corporate IT team. This role provides a balance of desktop, help desk, software, and network support in a fast-paced, professional office environment. You’ll be the go-to onsite resource for troubleshooting and resolving a wide range of technology issues while contributing to long-term systems stability and user satisfaction.

What You’ll Do

• Provide Tier 2 technical support for end-user hardware, software, and network issues—both in person and via ticketing systems.
• Troubleshoot and resolve issues related to Windows 10 / 11, Office 365, network connectivity, VPN, and printers .
• Support installation, configuration, and maintenance of laptops, desktops, and peripherals .
• Assist with network administration tasks including switch port configuration, wireless connectivity, and VoIP setups.
• Collaborate with Level 1 support and escalate issues to senior engineers as needed.
• Maintain accurate documentation of tickets, fixes, and asset inventory.
• Participate in deployment projects such as system upgrades, software rollouts, and hardware refreshes .
• Deliver excellent customer service, ensuring minimal disruption to business operations.

What You’ll Bring

Schedule & Details