IT Support Specialist - Technical Assistance Role

Position Overview : We are looking for a dynamic IT Support Specialist to deliver exceptional technical assistance to our employees, executives, and teams. In this role, you'll be responsible for troubleshooting various IT issues, providing executive and event technology support, managing local infrastructure, and configuring assets. Ideal candidates will be proactive problem-solvers who streamline the adoption of technology and ensure smooth user experiences in an agile and evolving environment.

At Zoom, our Information Technology team is dedicated to enhancing customer satisfaction, improving business efficiency, and fostering innovation, data-driven insights, and automation. Join us in creating seamless user experiences that support our growth in communication and collaboration.

Key Responsibilities :

• Provide personalized onsite IT support for employees, executives, and VIPs, covering hardware, software, access, conferencing, and networking needs.
• Manage IT asset inventory on-site, including configuration, deployment, tracking, maintenance, and secure disposal.
• Support local events, all-hands meetings, and high-profile gatherings, ensuring flawless technology collaboration experiences.
• Collaborate with Infrastructure, SRE, Security, Network, and Engineering teams to resolve cross-functional challenges and drive innovation in employee technology.
• Oversee new hire IT onboarding, conduct training sessions, and lead knowledge-sharing initiatives.
• Create and maintain technical documentation, IT policies, and knowledge base content.
• Contribute to IT projects and process improvements that enhance support efficiency and employee satisfaction.
• Identify technology gaps and propose innovative solutions to boost productivity and security.

What We Are Looking For :

Salary Information : Minimum : $98,900.00

Maximum : $228,700.00

Zoom has a Total Direct Compensation philosophy that includes base salary, bonuses, and equity value. Note : Starting pay is based on qualifications and experience, with potential variations by location.

We encourage you to apply as soon as possible, allowing you ample opportunity to join us. Please note the anticipated position closure date : 10 / 08 / 25.

Our structured hybrid work approach combines office and remote environments, ensuring flexibility for our team members.