IT Senior manager Commercial Operations

Join us today and make a difference in people's lives!

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.

Position Summary :

The Sr. Manager, Commercial Operations role has the primary enterprise accountability of the organization's Customer Relationship Management (CRM, Salesforce) platform, data integration (with ERP systems) and analytics to drive value for business stakeholders by providing strategy, leadership and direction. This includes project management, ongoing maintenance, demand management for enhancements, and execution of related programs and practices that drive measurable business outcomes. This role also involves leading and managing a global team and building relationships and trust with key business leaders in this area to ensure alignment on strategy, prioritization, and execution in order to ensure that the architecture, development, design, implementation, testing and support of these commercial initiatives meet strategic business objectives.

General Responsibilities :

• Partner with the key business leaders in the Sales, Marketing, Pricing, Business Development and Contracting teams and help define the vision, strategy and associated practices for the CRM application and other interfacing systems and ensure alignment with best practices
• Collaborate with cross-functional teams to help integrate CRM strategies with broader business objectives
• Drive all phases of delivery and support lifecycle including requirements, design, development, testing, implementation, testing and support
• Understand and manage enablement of commercial processes including market access, pricing, contracting, patient services.
• Advise, mentor and guide the Commercial team on all technical matters and best practices as they pertain to ongoing projects and other operational activities
• Proactively build good working relationships with both business and technology team members and management and have a sound understanding of key commercial processes
• Manage all aspects of ongoing maintenance operations and project execution, including on-time and on-budget delivery, efficient resource allocation and maximization of ROI
• Manage the Commercial team to help foster a culture of excellence, innovation, and continuous improvement
• Manage vendor and partner relationships, ensuring the selection of the best tools, technologies, and services to support CRM objectives

Leadership Skills

Skills and Experience :

Education :

Compensation & Benefits :

A reasonable estimate of the annual base salary for this position is $

150-175k / yr.

discretionary annual bonus. Pay ranges may vary by location.

Health benefits - Medical, Dental, Vision

Personal and Vacation Time

Retirement & Savings Plan (401K)

Employee Stock Purchase Plan

Training & Education Assistance

Bonus Referral Program

Service Awards

Employee Recognition Program

Flexible Work Schedules

Travel Requirements :

Valuing different backgrounds :

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands / requirements for the role rather than bias or discrimination on the basis of a candidate's sex, gender identity, age, marital status, veteran status, non-job-related disability / handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Notice to third party agencies :

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Beware of Job Scams :

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior / during / after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for "See Open Jobs" onhttps : / / www.livanova.com / en-us / careers, and check that all recruitment emails come from an @livanova.com email address.

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