Process Lead

Process Lead

Start your journey with BCD : Grow, connect, collaborate and celebrate with our global team

Process Lead (Remote)

Full time, Madrid (Spain), Paris (France), Krakow (Poland), Germany

In this role, you will be responsible for providing support to Service Delivery management and providing solutions for (technical) gaps in processes. Analyzing, describing, logging and proposing ways to solve and improve the process is part of the responsibility.

As a Process Lead, you will :

• Serve as a liaison and / or escalation point between the Teamleader and account, process solutions, commercial department etc.
• Facilitate effective communication as required for smooth and fast solutions
• Monitor and track the status of own logged cases, engage appropriate local resources, and escalate as needed to ensure initiative success
• Manage(internal) client recovery efforts by understanding the requirements, gaps, and pulling in the necessary people to resolve the issues quickly and to the customers' expectations
• Assumes and performs other duties and responsibilities not specifically outlined herein

About you :

About us : We're a market leader in travel management : We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves.

Your life at BCD : Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered :

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.