Workday Delivery Manager

Delivery Manager

We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States.

The Delivery Manager (DM) is a leadership role in Mercers Workday AMS Consulting organization. Delivery Managers are responsible for oversight of resources and workflow in their respective functional areas and play a critical role in ensuring delivery of world-class customer experience. As Delivery Manager of the Integrations pillar, you must be Workday Certified in Integrations.

We will count on you to :

• Act as people leader to a team of consultants providing support to our clients in the areas of Integrations, including Studio and BIRT layouts.
• Triage incoming client tickets to provide initial estimates and assign the proper resources based on skillset and capacity.
• Oversee in-flight tickets assigned to your team, ensuring timeliness of response and quality of delivery.
• Provide support for ticket escalations as needed, which may include direct interaction with clients on occasion.
• Act as a Product Lead or SME, responsible for knowledge sharing, mentoring and coaching.
• Meet utilization targets through triaging new tickets as well as through direct client support.
• Assist Regional Success Leaders and Customer Success Managers in scoping ad hoc projects.
• Youll be joining a top Workday partner and will partner with Mercers team to deliver best in class Workday solutions.

What you need to have :

What makes you stand out?

Why join our team :