Revenue Specialist I - Call Center

Tax Return Processor

The Department of Revenue is the primary agency for collecting tax revenues that support state and local governments in Mississippi.

In this position, you will be responsible for reviewing and processing individual income tax returns, approving refunds, and reviewing documentation submitted by the customer. You will also be receiving calls from customers and troubleshooting issues in a timely and efficient manner.

What You'll Need To Be Successful

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Excellent phone etiquette and strong written communication skills
• Ability to interpret and apply tax laws, policies, and procedures
• Detail oriented and good organizational skills
• Demonstrate and practice ethical behavior and confidentiality
• Maintain a courteous and friendly attitude when interacting with customers
• Regular, consistent, and punctual attendance
• Strong problem-solving and trouble-shooting skills
• An outstanding work ethic
• Self-motivated

Preferred Qualifications

Typically requires a bachelor's degree or High School Diploma or high school equivalency and 4 years of experience.