Customer Success SpecialistRoboMQ • Vienna, VA, US
Customer Success Specialist
RoboMQ • Vienna, VA, US
16 days ago
Job type
- Full-time
Job descriptionLead new customer onboarding, including requirements gathering, kickoff meetings, product configuration, and training. Ensure customers understand key product functionality and best practices to achieve early success. Serve as the main point of contact for functional product questions and day-to-day inquiries. Monitor customer engagement, usage patterns, and satisfaction to identify risks and opportunities. Proactively support customers throughout their lifecycle, resolving issues or escalating to the product team when needed. Work with product development and support teams to resolve customer issues. Develop success plans tailored to customer goals and use cases. Conduct regular check-ins and business reviews to ensure alignment and satisfaction. Identify expansion and upsell opportunities by understanding customer needs and growth plans. Represent customer feedback to internal teams to inform product enhancements and roadmap priorities. Work cross-functionally with Sales, Product, and Engineering to deliver a unified customer experience. 3+ years in customer success, onboarding, or account management in a B2B SaaS environment. Excellent verbal and written communication skills with the ability to explain product functionality in simple, business-oriented terms. Ability to understand business processes and functions, and be able to translate them into how a technical product must solve customer problems Strong organizational skills and the ability to manage multiple customers and priorities simultaneously. Experience working cross-functionally with technical, sales, and product teams. Familiarity with identity lifecycle, HRIS platforms, or workflow automation tools is a plus. Bachelors degree in Business, Communications, or a related field preferred. Experience supporting enterprise SaaS implementations. Ability to conduct executive-level business reviews and discussions. Familiarity with tools like Salesforce, HubSpot, Jira, or Confluence. Competitive salary and performance-based bonuses. Comprehensive benefits including health, dental, and vision, and disability coverage. A collaborative, fast-paced work environment with high growth potential. Opportunity to make a direct impact on a high-growth SaaS product.
Job Description
Job Description
Benefits :
- Health insurance
- Opportunity for advancement
- Competitive salary
About RoboMQ
RoboMQ is a fast-growing SaaS company delivering powerful integration and identity governance solutions to enterprise customers. Our flagship product, Hire2Retire , automates the employee identity lifecycle by integrating HR systems with Active Directory and other IT systems, helping organizations achieve seamless onboarding, compliance, and security.
About the Role
We are seeking a Customer Success Specialist to grow into the Customer Success Manager role to serve as the primary point of contact for customers post-sales. In this role, you will lead customer onboarding & implementation, drive product adoption, provide ongoing customer success support, and ensure long-term customer retention. While this is not a technical role, you should be comfortable explaining functional concepts to customers and collaborating with internal teams to resolve more complex technical issues.
This role is ideal for someone who enjoys building relationships, thrives in a dynamic software SaaS environment, and is passionate about delivering exceptional customer experiences.
Key Responsibilities :
Customer Onboarding & Enablement
Ongoing Customer Success & Relationship Management
Customer Success Planning & Growth
Voice of the Customer & Internal Collaboration
Qualifications :
Nice to Have :
What We Offer :
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Customer Specialist • Vienna, VA, US
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