National Operations Director

Bon Appetit

Position Title : National Operations Director

Pay : 18

Reports To :

Salary : $145,000-$165,000

Other Forms of Compensation : Additional Bonus

Our Passion is Food! At Bon Appetit Management Company, we are committed to two things, great food and outstanding service! We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes.

We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The National Director of Operations serves as the senior operational leader overseeing all food service programs outside the San Francisco area. This role ensures the efficient and effective management of resources, consistent delivery of services, and strategic alignment across cafés, catering, and MK operations nationwide.

Key Responsibilities

• Represent the food program to client stakeholders; serve as the escalation point for regional relationships.
• Lead strategic and tactical operations for all non-SF cafés, catering, and MK programs.
• Standardize SOPs and performance benchmarks to ensure continuity and consistency across markets.
• Mentor and develop regional GMs and Directors; promote equitable leadership pipelines and performance management.
• Collaborate with culinary, wellness, and marketing teams to pilot and scale innovative programming nationally.
• Ensure high-quality, inclusive guest experiences across all non-SF locations.
• Own financial performance for national markets; manage budgets, forecasts, and variance analysis.
• Partner with commissary operations to align production, logistics, and cost efficiency.
• Drive results across key metrics : client retention, financial performance, regulatory compliance, purchasing, culinary standards, HR, and marketing.
• Build strong relationships across all organizational levels; identify client needs and communicate progress.
• Conduct regular site visits and satisfaction surveys; ensure corrective actions are taken when needed.
• Deliver corporate communications and priorities to regional teams and clients.
• Lead regional sales efforts, including site surveys, presentations, negotiations, and contract approvals.
• Ensure thorough audits across financial, food safety, and HR domains.

Preferred Qualifications

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

#J-18808-Ljbffr