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Hospital IT Helpdesk - Night Shift 11pm - 7am (Los Angeles)
Hospital IT Helpdesk - Night Shift 11pm - 7am (Los Angeles)Prosum • Los Angeles, CA, US
Hospital IT Helpdesk - Night Shift 11pm - 7am (Los Angeles)

Hospital IT Helpdesk - Night Shift 11pm - 7am (Los Angeles)

Prosum • Los Angeles, CA, US
3 days ago
Job type
  • Part-time
Job description

Minimum Experience :

  • Must be available to work 3rd shift
  • Minimum of 3 years of IT and 2 years experience in Service Desk Support
  • Experience working in a call center handling tickets daily (30+)
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
  • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
  • Duties include end user support, quickly analyze & diagnose application / system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Accountabilities :

  • Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.
  • Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
  • Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures.
  • Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.
  • Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.
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