Residence Inn Atlanta Midtown / Georgia Tech - Front Desk Agent

Residence Inn Atlanta Midtown / Georgia Tech - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Offering free WiFi access, Residence Inn by Marriott Atlanta Midtown / Georgia Tech is 2,450 feet from Georgia Institute of Technology and 1.1 mi from the Atlanta Botanical Garden. A living area equipped with a flat-screen cable TV is featured in all spacious studios and suites. A work desk and ironing facilities are included as well as a coffee machine, refrigerator, microwave, kitchenware, and dishwasher. A fitness center and laundry facilities are offered at the Residence Inn for guests' convenience. Barbecue facilities are available. In addition, the lobby hosts newspapers and fresh coffee throughout the day.

Application deadline for Colorado positions :

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