Team Leader

H&R Block Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to create a high performing, connected culture where everyone feels they belong. Our long-term strategy, Block Next, focuses on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open.

As a Team Leader, you'll inspire people to make confident, informed decisions about their lives, careers, and money. You'll build client relationships, manage a single H&R Block tax office, and lead a customer-centric team of associates. You'll deliver an outstanding client experience and achieve all office-related growth objectives. You'll also need to advance your knowledge and skills to excel in your role.

What You'll Bring To The Team

Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office-community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities, and overall goals. Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.

Your Expertise

Prior experience working in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

• (if preparing tax returns). Annual completion of continuing education and ability to meet all other IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined, and resilient with a customer-centric mindset. Able to work a flexible work schedule and flexibility in work assignments based on business needs. High school diploma / equivalent or higher.

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com.

At H&R Block, we remain committed to building a Connected Cultureone in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.