Shift Leader
Donut KingsMankato, Minnesota, United States, 5600130+ days ago
Job type
- Full-time
Job descriptionHold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all requires training Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee polices. Must have basic computer skills Restaurant, retail, or supervisory experience preferred Math and writing skills Capable of counting money and making change Able to operate restaurant equipment Comply with restaurant operations Adhere to uniform standards including; hat, name tag, clean pressed apron and navy blue collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required. Anticipate and understand guest’s needs and exceed their expectations. Genuinely smile and give eye contact to make guests feel welcome. Develop and maintain guest and community relationships. Display and maintain a sense of urgency with guest. Seek ways to improve guest satisfaction; ask questions, commit to follow through. Resolve guest concerns by following Brand recommended guest recovery process. Freshest- tasting, highest quality food and beverages : Prep procedures Shelf life and holding times Food safety and handling procedures Appearance of food (eye appeal) Proper recipes and portions Fast, friendly service Shift planning and crew deployment Coaching INTO position Manager-Guest interaction Eye contact Smiles Crew-Guest communication Smiles Courtesy (‘Please” and “Thank you”) Special request (handled “with pleasure”) Service with Speed standards Sparkling clean, comfortable environment Sanitation procedures Completion of Pre-Shift Checklists before every shift Ongoing Travel Paths Coaching THROUGH Position and delegating additional tasks Ongoing cleaning Set and maintain high standards for self and others, act as a role model. Complete all required training and support the training of other team members. Consistently meets and exceeds goals. Contribute to the overall team performance; understand how his / her role relate to others. Identify and resolve issues and problems. Communicate and inform management of any issues. Use information at hand to make decisions and solve problems; include others when necessary. Develop and maintain a relationships with team. Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
Shift Leader Job Profile
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Summary :
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand and franchisee standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrate successes and providing timely feedback.
Responsibilities Include but are not limited to :
Team Environment
- Arrive in a timely manner to be ready in position at the start of scheduled shift.
- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
- Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
- Communicate shift priorities, goals and results with team members.
- Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
- Provide coaching and feedback to team members
- Communicate goals and hold team members accountable for performance.
Operational Excellence
Profitability
Qualifications : Skills
Required Competencies :
Appearance
Guest Focus
Product / ingredient temperatures
Maximize efficiency through team service
Talking to guests, getting feedback
Eye contact
Utilization of cleaning and maintenance systems
Passion for Results
Problem Solving and Decision Making
Interpersonal Relationships & Influence
PI9da8c5edebc6-30511-34945675
Create a job alert for this search
Shift Leader • Mankato, Minnesota, United States, 56001
Related jobs
Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show moreLast updated: 30+ days ago
Amazon delivery partner opportunity – Earn $16.It's simple! Use your vehicle and smartphone to earn extra money delivering with a brand you trust.
With Amazon Flex, you only deliver when y...Show moreLast updated: 27 days ago This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands,...Show moreLast updated: 30+ days ago 
You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities.Youre in the right place if youre here for : • Weekly Pay • Flexible Schedule •...Show moreLast updated: 6 days ago
We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show moreLast updated: 19 days ago
What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America.
At Border Foods, we work with a peop...Show moreLast updated: 8 days ago
What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America.
At Border Foods, we work with a peop...Show moreLast updated: 30+ days ago We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show moreLast updated: 19 days ago 
Department / Function : Operations.Report to : General Manager / Assistant Manager.Leads and behaves according to Potbelly Values.
Leads a shift by managing and developing associates to execute outstandin...Show moreLast updated: 30+ days ago We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show moreLast updated: 19 days ago 
This position manages assigned team members within Lease Accounting.The incumbent provides guidance to direct reports by analyzing requests and using appropriate procedures and accounting principle...Show moreLast updated: 26 days ago
NOW HIRING Restaurant Shift Managers! Up to $18 / HR with tips & bonus!.Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger...Show moreLast updated: 30+ days ago
Ayvaz Pizza (Franchisee of Pizza Hut) is hiring Restaurant Shift Manager, who will be responsible for assisting with the daily operations of the restaurant.
The Shift Manager assists with ensuring t...Show moreLast updated: 19 days ago
You are applying for work with Papa Murphy’s Midwest, a franchisee of Papa Murphy’s, not Papa Murphy’s International, Inc.
If hired, the franchisee will be your only employer.Franchisees are indepen...Show moreLast updated: 30+ days ago We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show moreLast updated: 19 days ago We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show moreLast updated: 19 days ago We are a GROWING Burger King franchise with upward mobility.As one of the largest Burger King franchises, we are dedicated to achieving customer satisfaction as well as providing career opportuniti...Show moreLast updated: 19 days ago 
Pivot Onsite Innovations has an immediate need for an experienced and passionate Industrial Athletic Trainer at our client’s site in Forest City, Iowa.
This position offers an opportunity to work at...Show moreLast updated: 7 days ago
Shift Leader
Panda Restaurant GroupMankato, MN, USFull-time
- Promoted
Amazon Delivery Driver - Flexible Shifts - Earn $16.00 - $19.00 / hr
Amazon FlexMadelia, MN, USFull-time
Shift Leader
Donut KingsSt Peter, Minnesota, United States, 56082Full-time
- Promoted
Shift Manager
Arby'sFairmont, Minnesota, USFull-time
Shift Manager 25552
Burger KingWaseca, MN, United StatesFull-time
- Promoted
Restaurant General Manager
Border Foods LLCJanesville, MN, USPart-time
Shift Manager
Taco BellFAIRMONT, MN, USFull-time
Shift Manager 6615
Burger KingMankato, MN, United StatesFull-time
Restaurant Shift Leader
Siouxbelly, LLCMankato, MN, USFull-time
Quick Apply
Shift Manager 6545
Burger KingFairmont, MN, United StatesFull-time
- Promoted
Lease Accounting Team Leader
Compeer FinancialMankato, MN, USFull-time
Shift Lead
Credo, LLCMankato, Minnesota, United States, 56001Full-time
Shift Manager 39356
Pizza HutMankato, MN, United StatesFull-time
Shift Supervisor
Papa Murphys MidwestMankato, Minnesota, United States, 56001Full-time
Shift Manager 6615 - Now Hiring!
Burger KingMankato, MN, United StatesFull-time
Shift Manager 6615 - Urgently Hiring!
Burger KingMankato, MN, United StatesFull-time
Shift Manager 6545 - Urgently Hiring!
Burger KingFairmont, MN, United StatesFull-time
- Promoted
Athletic Trainer Industrial
Pivot OnSite InnovationsWells, MN, USFull-time