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B2B Account Specialist

B2B Account Specialist

EmpaticaBoston, MA, US
30+ days ago
Job type
  • Full-time
Job description

Empatica

Empatica is a full-stack digital healthcare company and a pioneer in digital biomarker development and continuous patient monitoring driven by AI. Our platform consists of medical-grade smartwatches, software, and physiological and behavioral digital biomarkers. Together they enable the continuous remote monitoring of human health across a range of conditions, through clinical-quality digital measurements.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

About the Role

At Empatica, we embrace innovation, and make products that are changing the face of healthcare. You will be the ultimate person responsible for Empatica's customer success! You will be required to work closely with various teams in Empatica, ensuring customer feedback is incorporated into our products, the communication with customers is handled with the highest quality and Empatica's culture is embraced in every interaction.

As Empatica's B2B Account Specialist, you will :

  • Guarantee high-quality service, provide help to customers, investigate and solve problems.
  • Support our B2B customers across web, email, and phone queries.
  • Share feedback with the team and company, and identify trends and insights into user needs required to improve our products.
  • Cooperate with the technical teams to produce easy-to-understand guides and articles.
  • Develop service procedures and standards.
  • Deliver successful experiences for our clients while building a strong relationship between them and Empatica.
  • Be the B2B first contact for order edits / cancellations.
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Account Specialist • Boston, MA, US