Member Services Manager, Ritchie Center

Member Services Manager, Ritchie Center

Job No : 498472

Work Type : Staff Full-Time

Location : Denver, CO

Categories : Business Operations / Services, Admin / Executive / Office Support, Recreation / Kennedy Mountain Campus

At the University of Denver Daniel L. Ritchie Center for Sports and Wellness, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad community. That's why were always looking ahead, and not just to the next championship or what's next in sports and wellness. Were also looking at what's next for you and how we can help you build a career you're proud of.

Position Summary

Reporting to the Assistant Director of Student Programs, The Member Services Manager will be responsible for the daily management, promotion and operation of of Ritchie Center Member Services for the University community and Ritchie Center members and participants; including oversight of the following responsibilities including, without limitation; membership recruitment, sales and retention ($300,000+), member engagement strategies, member services desks planning and coordination, relationship building, human resources, event planning and coordination, customer service management, customer outreach activities, transaction management, and related programs and operations.

This position delivers an exceptional customer experience to all visitors of the Ritchie Center through managing the front-line interactions that customers will have. These include parking, facility entry and access, transaction experience, facility quality, communication, safety, and servicing each customers needs.

Essential Functions

Membership Management and Guest Experience

Advance Membership to the Coors Fitness Center by achieving and growing the following results for the Division of Kennedy Mountain Campus, Wellness & Recreation :

• Achieve $300,000+ in Coors Fitness Center Memberships and Locker Rentals.
• Maintain a retention rate of 75% of current paying members.
• Contribute to overall Division goal of engaging 80% of students.
• Monitor member satisfaction through consistent newsletters, updated websites, surveys, and CRM software; respond to feedback provided.
• Ensure part time staff are trained and coached on facility and operations expectations, customer service and the Daniel L Ritchie
• Center for Sports & Wellness standards of service.
• Attend community and university events to promote membership at the Coors Fitness Center and capture leads.
• Implement member appreciation avenues and reward system.

Daily Management and Oversight :

People Management

The Member Services Manager will oversee approximately 50 part-time staff members. They are responsible for the following :

Operations

Communication

The Member Services Manager will communicate with students, faculty / staff, alumni, and members to execute a successful service offering. This will include the following :

Knowledge, Skills, and Abilities

Required Qualifications

Preferred Qualifications

Working Environment

Physical Activities

Work Schedule

Position will be required to work a varied schedule Tuesday through Friday 11am-7pm, and Saturday 9am-5pm. Schedule may change depending on needs of Division.

Application Deadline

For consideration, please submit your application materials by 4 : 00 p.m. (MST) November 30, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number :

The salary grade for the position is 8.

Salary Range :

The salary range for this position is $57,800-$59,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits :

The University of Denver offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application :

1. Resume

2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and / or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement .

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

To apply, visit https : / / jobs.du.edu / en-us / job / 498472

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