Director of Engineering

A company is looking for a Director of Engineering - Tech Ops & Support (REMOTE).

Key Responsibilities :

Set and execute the multi-year TechOps and Support strategy, managing financials and vendor relationships

Establish and govern support frameworks aligned to ITIL / SRE, overseeing L0-L2 support operations and incident management

Lead the design and evolution of a technology operations platform, promoting automation and best practices across operational domains

Required Qualifications :

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

10 to 15+ years of experience in technology operations and support

5+ years of leadership experience in service disciplines and operational tooling

ITIL v3 / v4, SRE, or equivalent background

Experience with enterprise support platforms and major incident management